Whitley Road Medical Centre: May 2024 DNA Report

Whitley Road Medical Centre: May 2024 DNA Report

Dear Patients and Community Members,

We hope this message finds you in good health. At Whitley Road Medical Centre, we strive to provide the best possible care to all our patients. As part of our ongoing efforts to enhance our services, we monitor various metrics, including the rate of DNAs (Did Not Attend) appointments.

For the month of May 2024, we recorded a total of 217 DNAs.

Each missed appointment represents a lost opportunity for another patient to receive timely medical attention and impacts the efficiency of our healthcare delivery.

Understanding the Impact

DNAs can have several repercussions:

  1. Resource Allocation: Each missed appointment could have been allocated to another patient in need, particularly in our community where demand for healthcare services is high.
  2. Patient Health: Missing scheduled appointments can lead to delayed diagnoses and treatments, potentially worsening health outcomes.
  3. Operational Efficiency: High DNA rates disrupt the smooth operation of our medical centre, leading to increased waiting times and administrative challenges.

Steps to Minimize DNAs

We are committed to reducing the number of DNAs and ensuring that our services are accessible and efficient for everyone. To this end, we have implemented several measures:

  1. Appointment Reminders: We send out reminders via SMS and email to all patients prior to their scheduled appointments. Please ensure your contact details are up to date.
  2. Flexible Rescheduling: If you are unable to attend your appointment, we encourage you to contact us as soon as possible to reschedule. This allows us to offer the slot to another patient.
  3. Patient Education: We are increasing awareness about the importance of attending scheduled appointments through educational materials and consultations.

How You Can Help

  • Update Your Contact Information: Ensure we have your current phone number and email address so you can receive appointment reminders.
  • Notify Us Promptly: If you need to cancel or reschedule, please inform us at least 24 hours in advance.
  • Be Mindful of Appointments: Keep track of your appointment dates and times, and try to adhere to them as much as possible.

We appreciate your cooperation in helping us reduce DNAs. Together, we can ensure that every patient has access to the care they need when they need it.

If you have any questions or need assistance with managing your appointments, please do not hesitate to contact our reception team.

Thank you for your understanding and support.


The Whitley Road Medical Centre Team

Published on 4 June 2024