You And Your General Practice - Patient Charter for Whitley Road Medical Centre

Welcome to Whitley Road Medical Centre.

This charter outlines what you can expect from us as your healthcare provider—and what we kindly ask of you in return—to help us provide the best care possible.

Our Commitment to You:

• Clear Communication: We will provide easy access to information about our services, including a link to the NHS England document You and Your General Practice (YYGP) on our website.
• Respect and Support: We will treat you with respect and make reasonable adjustments to support your needs.
• Listening and Responding: We welcome your feedback, comments, and concerns. We will have a nominated team member (such as the office manager and practice manager) to listen and respond to your feedback promptly and appropriately.
• Improvement and Transparency: We use your feedback to continually improve our services and share relevant information with our team and patient groups.
• Privacy and Confidentiality: Your personal information and concerns will be handled sensitively and confidentially.

What We Ask of You:

• Be On Time: Please arrive promptly for your appointments to help us manage the clinic efficiently.
• Be Prepared: Bring any relevant information or documentation that will help us provide the best care.
• Cancel Early if Needed: If you cannot attend an appointment, please cancel as early as possible so we can offer the slot to someone else.
• Engage Respectfully: Work with us openly and respectfully to get the most from your care.

Feedback and Concerns:

• If you have any feedback or concerns about your care, please speak to our nominated lead or any member of our team.
• You can also contact Healthwatch or your Integrated Care Board (ICB) directly for further support.
• If your concern is a formal complaint, we will explain how this will be handled through our existing complaints process.

Thank you for helping us provide the best possible care. Together, we can ensure your experience at Whitley Road Medical Centre is positive and respectful.

NHS England » Practice guidelines – you and your general practice

NHS England » You and your general practice – English